General Sales Conditions

1) Prices

All prices are inclusive of VAT (21%) and are expressed in Euros.

2) Orders

Order online at, owned by Eurojouets Wavre. The transaction and payment is fully secure.

3) Confirmation

Any order placed by a customer will be confirmed by Eurojouets Wavre via E-Mail. This confirmation will indicate our approval. However, an e-mail cancellation may be sent within 72 hours. If payment has already been made, a refund will be made by bank transfer to the customer’s account within 7 days.

4) Payment

Payments can be made by credit card via the secure PayPal system. You will be redirected to the PayPal site to enter your card details. This system is reliable and completely safe for online card payments. Payments can be made by bank transfer. Payment data will appear when selecting the payment method. Costs due to a foreign bank transfer are borne by the customer.

5) Delivery

Delivery will be made within a maximum of 94 hours after receipt of payment. Saturdays, Sundays and public holidays are not included in this period. The person receiving and signing the delivery note must check the condition of the package and indicate a potential problem on the delivery slip. Please keep the documentation accompanying the delivery; it will be useful to easily handle any after-sales issues. The items will be delivered to you either at home, at an address of your choice or in one of our stores for collection (paid or unpaid). We are not responsible for delivery delays caused by events outside our reasonable control and we will be entitled to additional time in the event of strikes, natural disasters, etc. Non-contractual commitment.

6) Warranties

The warranties granted are those determined by the manufacturers of various products. We ask you to read the explanatory notes before using the items. Nevertheless, for products without any supplier guarantee, Eurojouets Wavre will issue a warranty for 15 days from the date of delivery to the customer. Proof that the product is still under warranty will be made using the delivery slip and sales receipt. The warranty does not cover misuse of the product. The warranty is not valid if a repair or modification has been made on the item by unauthorized people. Images, descriptions, weights and dimensions are not contractually binding and for information purposes only, unless otherwise specified by us. Prices are guaranteed as those published on the website, unless there is a coding or display error. An E-mail will be sent to the customer informing them of the problem prior to delivery. All returns must be subject to a return request via the form on the current website. Once the return is agreed, attach the form completed on this website to the package to return. The customer has 15 calendar days to request a return and to return items. Items must be returned in their original packaging. For exchanges due to duplication or because you are not satisfied with the product, the packaging and items must be in impeccable condition and unused. Reimbursement will be made by bank transfer within 15 days of receiving the item. Repair of warranty items is free for parts and labor. Items will be posted to the Eurojouets Wavre store chosen by the customer. If the customer wishes to receive the package at home, they shall bear the shipping costs. Once the package is available at the store for the customer, they will be notified by E-mail or phone call and will have 30 days to collect it. After this period the goods shall belong to Eurojouets Wavre. Shipping of goods between the warehouse and the customer shall be borne by the customer, whether the goods are under warranty or not. The customer can return the parcel to the Eurojouets Wavre store of their choice to avoid shipping costs. The customer must take all necessary precautions to prevent the goods from being damaged during transportation.

7) Right of withdrawal

The customer has a period of 14 days from the day of receipt of the order to exercise his right of withdrawal without giving any reasons or paying penalties, except, if appropriate, the cost of the return. When the right of withdrawal is requested by the customer, Eurojouets Wavre shall refund the amount of the order, excluding postage, within thirty days from the day of receipt of the returned package. The goods must be returned in perfect condition (packaging and content) and unopened.

8) Confidentiality of data

You agree that your information is kept and transferred in accordance with applicable laws on data protection, and data processing managed by Eurojouets Wavre.

9) Disputes

This contract shall be subject to Belgian law and the exclusive jurisdiction of the Namur Commercial Court.